Terms and Conditions
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SleepFitt – Terms & Conditions
Effective Date: [2023-jan]
1. Scope of Services
SleepFitt provides custom furniture manufacturing, interior design consultation, and turnkey interior execution. All services are subject to availability, site feasibility, and agreement between the client and SleepFitt.
2. Quotation & Pricing
All quotes are valid for 15 days from the date of issue unless otherwise mentioned.
Final prices may vary based on design changes, material availability, or scope updates.
Taxes, transportation, and installation charges are included/excluded as specified in the quotation.
3. Payment Terms
A minimum of 50% advance is required to initiate production.
Remaining balance must be paid before delivery/installation.
Payments are non-refundable once production begins.
Accepted methods: Bank transfer, UPI, cheque, credit/debit cards (subject to service charges).
4. Design Approval & Modifications
All design proposals must be approved in writing before manufacturing begins.
Design modifications post-approval may incur additional costs and impact delivery timelines.
3D renders are for reference purposes; final product may have minor variations.
5. Delivery & Installation
Estimated delivery timelines are shared at the time of order confirmation.
Delays due to weather, third-party suppliers, or site readiness will be communicated.
Client must ensure the site is accessible and ready for installation.
6. Warranty & Repairs
Furniture products carry a [1–5 year warranty] depending on the item.
Warranty covers manufacturing defects only and not damage due to misuse, water, pests, or physical damage.
Free service for minor repairs within the first 6 months; after that, charges apply.
7. Cancellations & Refunds
Orders can be canceled within 48 hours of advance payment.
After 48 hours, cancellation may incur a design and admin fee, or partial refund at SleepFitt’s discretion.
Custom-built items are non-refundable once production begins.
8. Client Responsibilities
Provide accurate measurements, preferences, and site access as needed.
Ensure all third-party work (electrical, plumbing, etc.) is complete before SleepFitt installation.
Cooperate with the project schedule to avoid delays.
9. Intellectual Property
All designs, renders, and branding provided by SleepFitt remain its intellectual property.
Clients may not reproduce or resell designs without written permission.
10. Limitation of Liability
SleepFitt is not liable for indirect or consequential damages.
In any event, liability is limited to the value of the product or service in question.
SleepFitt – Refund Policy
Effective Date: [2023-Jan]
Thank you for choosing SleepFitt. We strive to deliver the best in customized furniture and interior design. As each order is crafted to your specific requirements, our refund policy is designed to be fair and transparent for both parties.
1. Custom Furniture Orders
All SleepFitt furniture is made-to-order, based on customer specifications including size, material, finish, and design. Hence:
Refunds are not applicable once production begins.
If you wish to cancel your order, please contact us within 48 hours of making the advance payment. A full or partial refund will be issued based on production status.
After 48 hours, a cancellation fee (up to 25%) may apply to cover design, processing, and admin costs.
2. Interior Design Services
Design service fees (consultation, 3D visuals, layouts, etc.) are non-refundable, as these are professional services delivered digitally or on-site.
If a project is canceled mid-way, unused portions of the service (if any) may be evaluated for partial refunds at SleepFitt’s discretion.
3. Product Defects or Damage
If you receive a product that is:
Damaged during delivery
Defective or not as per the approved specifications
Please notify us within 48 hours of delivery. After verification:
We will repair, replace, or remake the product at no additional cost.
Minor variations in wood grains, color shades, or textures are natural and not considered defects.
4. Refund Processing
Approved refunds will be processed to the original payment method within 7–10 business days.
SleepFitt will not be responsible for delays caused by payment gateway providers or banks.
5. Eligibility Exclusions
Refunds are not provided in the following cases:
Change of mind after order confirmation
Site not ready for installation, causing delays
Natural wear and tear or damage due to misuse
6. Contact for Refund Queries
If you have any questions or need to initiate a refund request, contact our customer support team:
📧 [Sales@sleepfitt.in]
SleepFitt – Cancellation Policy
Effective Date: [2023-Jan]
At SleepFitt, each project and furniture piece is uniquely crafted to suit our customers' personal style and space. Our cancellation policy ensures fairness while respecting the time, effort, and materials invested in the customization process.
1. Order Cancellation Window
Custom Furniture & Turnkey Projects:
Orders can be canceled within 48 hours of making the advance payment.
After 48 hours, cancellations may incur a cancellation fee of up to 25% to cover design and administrative costs.
If production has already begun, cancellation is not permitted, and the advance amount will be non-refundable.
Interior Design Services:
Cancellations made before design work begins are eligible for a full refund.
Once the design process has started (consultation, space planning, 3D visuals, etc.), no refund will be provided for the service fee.
2. How to Cancel an Order
To request a cancellation, contact us with your order/project ID: 📧 [sales@sleepfitt.in]
📞 [+91 9966555908]
We will confirm the status of your order and inform you of any applicable fees.
3. Special Cases
We may allow exceptions or partial refunds in special cases such as:
Unforeseen delays caused by us
Product unavailability due to material shortage
Duplicate orders placed by mistake
These will be handled on a case-by-case basis.
4. Project-Based Engagements
In large-scale or turnkey interior projects, a detailed agreement will outline cancellation clauses. In general:
Advance payments are non-refundable after execution begins.
Work paused or canceled midway by the client may still be billed proportionally for completed tasks.
5. Modification vs. Cancellation
In many cases, we encourage modifying your order instead of canceling. Our team will assist in adjusting designs, materials, or timelines if feasible.
6. Contact for Support
For cancellations or any queries, contact our support team:
📧 [sales@sleepfitt.in]
SleepFitt – Privacy Policy
Effective Date: [2023-Jan]
At SleepFitt, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you interact with us—whether through our website, design consultations, or in-person visits.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
Name, phone number, email address
Residential or business address
Design preferences and lifestyle details (for personalized services)
b. Transaction & Payment Information
Order history, billing details
Payment method (we do not store card/bank details—payments are handled securely by third-party providers)
c. Website Usage Data
IP address, browser type, device info
Pages visited, time spent, and other usage statistics (via cookies or analytics tools)
2. How We Use Your Information
Your information helps us:
Deliver and personalize products & services
Communicate regarding orders, consultations, or promotions
Improve our services, website, and customer experience
Send occasional updates or offers (with your consent)
3. Sharing of Information
We do not sell or rent your personal data.
We may share your data only with:
Trusted service providers (delivery partners, payment processors, CRM platforms)
Legal or regulatory authorities when required by law
All third-party partners are contractually bound to keep your information secure.
4. Data Security
We take reasonable precautions to protect your data, including:
Secure servers and data encryption
Limited access by authorized personnel only
Regular updates to systems and software
5. Your Rights
You have the right to:
Request access to your personal data
Correct inaccuracies in your information
Withdraw consent for marketing at any time
Request deletion of your data, where applicable
To exercise any of these rights, email us at [sales@sleepfitt.inl].
6. Cookies & Tracking
Our website uses cookies to:
Analyze traffic and improve performance
Remember user preferences
Personalize your browsing experience
You can disable cookies through your browser settings if you prefer.
7. Changes to This Policy
We may update this Privacy Policy occasionally. Any changes will be reflected on this page with a new effective date.
8. Contact Us
If you have questions or concerns about our Privacy Policy or data practices, please contact us at:
📧 [Sales@sleepfitt.in]